
LRI is committed to quality. In line with UK ISO9001 requirements, we have an in-house Quality Assurance (QA) Programme and a stringent QA manual. The manual details procedures for all phases of a project, from client enquiry to post-project review. Before submission, all reports, including drafts, are reviewed and approved by the person responsible for the QA of the project, who is appointed by the QA Committee in the UK operation centre. Post-project reviews by the QA Committee ensure the effectiveness of the QA Programme for all types of projects. Customer satisfaction is a key objective of LRI's QA Programme; as such, the QA Committee frequently conducts a customer satisfaction enquiry during and after project implementation.
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